Why you'll love it

Do you need help with a knitting project or new technique? If you can't come to our in store person-to-person clinics, and your questions require more than a few minutes, then our Skein Sisters Knitters Virtual Help Desk is here for you.

Linda will answer your questions remotely either over the phone or via Zoom - whichever works best for you.

Simply purchase an amount of time, and then Linda will be in touch to find out what help you need and schedule your remote session.

Please note: our Virtual Help Desk is for knitters only. Crocheters please book in to one of our in store help options: Help Clinic is a group which runs every Wednesday, or book a Private Class for one or two people.

Weekdays during regular store opening hours only.

To book:

  • Place a booking by choosing your preferred amount of time in the drop down menu, then Add to cart.
  • On the Cart page please add an Order note and include some information about what you'd like to achieve or learn, the problems you're having and the pattern you're working on (if that's what you'd like help with).
  • Once we receive your order and payment we'll be in touch to organise a time.

Terms and conditions: 

  • Up to 72 hours before your session – cancel and receive a full refund.
  • Less than 72 hours before your session – a $30 per person cancellation fee applies, deducted from your refund.
What To Bring

Have the project you’d like help with to hand when we call.

Include some information in the comments about what you’d like to achieve or learn in the session, the problems you’re having and the pattern you’re working on (if that’s what you’d like help with).

Class Location

721 New Canterbury Road, Dulwich Hill, NSW 2203

(Get Directions)

Store Accessibility

  • The main shop is accessible to all.
  • The double doors on New Canterbury Road allow for flat access to the shop.

Parking

  • There is plenty of all-day and two-hour parking around Skein Sisters. 
  • Parking along New Canterbury Road, directly outside the shop, allows for access to the shop for those using wheelchairs or disability scooters. 

Public Transport

  • We are a 10-minute walk from Hurlstone Park train station, as well as Dulwich Grove Light Rail station. Buses also run along New Canterbury Road past the shop.
  • See our Contact Us page for more information. 
Cancellation

You can cancel a class booking...

  • Up to 7 days before the class – you are able to cancel and receive a full refund.
  • 7 days – 72 hours before the class – we are able to offer a credit but we cannot guarantee a full refund unless another booking fills your spot.
  • Less than 72 hours before the class – no credit or refund available.

Class Terms & Conditions

Full payment is required prior to the start of the class to confirm your spot.

Minimum numbers – All classes require a minimum of three people in order to go ahead and, depending on the class, a maximum of ten. If your class or workshop does not have the minimum number of students, the class will be postponed and you will be notified within three days of the class date if it has been cancelled or changed. We cannot be held liable for travel or any other costs in the event of a cancellation.

If your class is postponed or cancelled you can use the amount paid to transfer to another event/activity, use it as a store credit, or be issued a full refund.

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