AUSTRALIA
FREE shipping on orders over $200
Orders under $200 – $13.50 (Standard) or $17.50 (Express)

NEW ZEALAND
FREE shipping on orders over $200
Orders under $200 – $14.95 (Standard) or $23.95 (Express)

Excludes oversized items, all amounts in AUD

INTERNATIONAL
Postage cost will be calculated at Checkout

For more details, see our Shipping Policy.

We offer a Store Pickup service which you select at checkout. When your order is ready for you to pick up you will receive a notification via SMS. We hold store pick ups for 14 days.

Once your order has been dispatched from our warehouse, you'll receive an email with the tracking details. If we have your mobile phone number you may receive tracking via your phone.

You can also see your tracking details any time by logging into your account on our website.

We want you to love your new yarn! We accept returns within 90 days of your order being dispatched on stock items.

• All return items must be in resaleable condition, unless it was faulty or damaged.
• It must be in its original packaging and unopened.
• We cannot return yarn if it has been wound from a skein into a ball.

Please see our Returns Policy for more details.

AfterPay can be used when you check out on our website only. (Not available in-store unfortunately).

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from you nominated debit or credit card over the following six weeks.

Items purchased with Afterpay can be returned for an exchange or refund, subject to our Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay. To find out more, visit the Afterpay website.

There is a minimum spend value of $50.

New gift vouchers are valid for 3 years from the date of purchase.

If you were given a gift voucher before 1 September 2026, it will have two codes on it – a voucher code and a voucher secret key. You'll only need the voucher code now. Simply enter it at checkout online, or give it to us in-store, and we'll redeem it for you.

If you have any trouble please let us know via email and we can sort it out for you.

If you've lost your voucher please get in touch. We can usually find it in our system if you know who gave it to you and when.

We offer yarn-winding but we may not be able to provide a 'while you wait' yarn winding service. You are welcome to leave your yarn to be wound for collection at a later date.

When ordering online you can purchase Yarn Winding for the number of skeins you want to be wound.

We are unable to wind yarn that has not been purchased from us.

"Ply" technically refers to the construction of the yarn. It's the number of strands that are twisted together to make a single piece of yarn. While "ply" historically related to the thickness (or weight) of the yarn, today's spinning technology means that the number of plies doesn't always correspond directly to the thickness of the yarn.

However, in some countries, including Australia & the UK, the numbering system of yarn ply still refers to the thickness of the yarn, so it's possible to have a single ply 4ply yarn! - this means that the yarn is constructed of a single ply, but has the traditional thickness of a 4ply sock / fingering yarn).

For more information, please refer to our Hook, Needle & Yarn Guide and our blog A Quick Guide to Yarn Weights.

Full payment is required prior to the start of the class to confirm your spot.

Minimum numbers – All classes require a minimum of three people in order to go ahead and, depending on the class, a maximum of ten. If your class or workshop does not have the minimum number of students, the class will be postponed and you will be notified within three days of the class date if it has been cancelled or changed. We cannot be held liable for travel or any other costs in the event of a cancellation.

If your class is postponed or cancelled you can use the amount paid to transfer to another event/activity, use it as a store credit, or be issued a full refund.

You can cancel a class booking...

• Up to 7 days before the class – you are able to cancel and receive a full refund.
• 7 days – 72 hours before the class – we are able to offer a credit but we cannot guarantee a full refund unless another booking fills your spot.
• Less than 72 hours before the class – no credit or refund available.

• Please come to class with an open and enquiring mind, free from your inner critic.
• Honour diversity, compassion and equality.
• Arrive five minutes before the class is due to start, and at least 20 minutes if you need to buy materials.
• Turn your phone on to silent or flight mode. If you do need to take a phone call, please leave the classroom so other students are not disturbed

Every class page lists what to bring, and anything worth doing before the day.

Arrive five minutes before the class is due to start, and at least 20 minutes if you need to buy materials.

You can buy everything you need on the day, and you are entitled to 10% off in-store purchases on the day of your class.

We are happy to offer private lessons with one of our experienced teachers. Private lessons can have a maximum of 2 people and are held at Skein Sisters by arrangement. After you've booked a private lesson online, our staff will contact you to confirm the details.

Private lessons are not available outside of regular store opening hours.

721 New Canterbury Road, Dulwich Hill, NSW 2203

• The main shop is accessible to all.
• The double doors on New Canterbury Road allow for flat access to the shop.

• There is plenty of all-day and two-hour parking around Skein Sisters. 
• Parking along New Canterbury Road, directly outside the shop, allows for access to the shop for those using wheelchairs or disability scooters. 

• We are a 10-minute walk from Hurlstone Park train station, as well as Dulwich Grove Light Rail station. Buses also run along New Canterbury Road past the shop.
• See our Contact Us page for more information.