Shipping and Delivery
FREE shipping within Australia and to NZ on orders over $200*
Due to the high volume of orders we're currently receiving, we are unable to guarantee same day shipping for standard deliveries. We will endeavour to send your order within two working days. Australia Post are currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. This particularly applies to our Victorian customers. Please wait a few days to check your parcel tracking details before you contact us requesting assistance to locate your parcel.
You can choose your preferred method of shipping at checkout. We use Australia Post e-parcel for all our shipping.
We offer FREE shipping on orders over $200 within Australia and to New Zealand (excluding orders that contain oversized items* - shipping on these orders will be calculated separately).
A flat postage rate of $8 applies to orders under $200 within Australia and to New Zealand (excluding orders that contain oversized items* - shipping on these orders will be calculated separately). Orders will be sent via regular e-parcel post.
* Oversized items such as blocking kits, swifts etc have a note on their product page specifically advising they do not qualify for free postage. Postage on oversized items will be calculated and charged separately.
Express Post. If you need your fabulous yarn NOW you can specify Express Post at checkout for a flat rate postage of $15 in Australia while New Zealand International Express shipping is a flat rate of $20.
International shipping to countries other than Australia or New Zealand is available through Australia Post using their 'Standard International' and 'Express Post International' service. Prices will be calculated at checkout based on the destination and weight of the package.
We take every care in preparing our orders for shipping. We cannot be responsible for parcels once they have left our store. Any queries or follow-up regarding deliverie need to be directed to Australia Post.
We still offer a Store Pickup service which you can choose when you checkout. Your order (excluding pre-orders) will be generally ready for you to pick up from our store at 721 New Canterbury Road, Dulwich Hill, Sydney NSW two business hours after you've placed your order, Monday - Saturday 10.30am - 4.45pm. Simply knock when you arrive at the store and we'll hand your parcel out to you. Note: please see the product description for availability dates for pre-orders.
Gift vouchers: please select Electronic Delivery as your shipping method. At checkout you will be asked for a gift message, your email address, the recipient's email address. You can also optionally fill in a date for the voucher to be sent, otherwise it will be sent shortly after checkout is completed. A copy of the gift voucher will also be emailed to you.
All prices shown on this website are in Australian dollars.