Shipping and Delivery
FREE shipping within Australia and to NZ on orders over $200*
It's that time of the year again! To guarantee your orders arrive in time for Christmas, our deadlines are as follows:
- New Zealand parcels: order cut off - midday Friday 13 December
- Australian parcels - standard shipping: order cut off - midday Monday 16 December
- Australian parcels - express post: order cut off - midday Thursday 19 December
Skein Sisters shop in Dulwich Hill will be closed from 5pm Monday 23 December and will reopen 10am Thursday 2 January. We will be open Wednesday - Saturday throughout January from 10am - 5pm. Our normal trading hours will resume Tuesday 28 January.
You can choose your preferred method of shipping at checkout. We use Australia Post e-parcel for all our shipping.
We offer FREE shipping on orders over $200 within Australia and to New Zealand (excluding orders that contain oversized items* - shipping on these orders will be calculated separately).
A flat postage rate of $8 applies to orders under $200 within Australia and to New Zealand (excluding orders that contain oversized items* - shipping on these orders will be calculated separately). Orders will be sent via regular e-parcel post. Postage generally takes 2+ days to most major metro and regional centres in Australia and 3-4 days to New Zealand.
* Oversized items such as blocking kits, swifts etc have a note on their product page specifically advising they do not qualify for free postage. Postage on oversized items will be calculated and charged separately.
Express Post. If you need your fabulous yarn NOW you can specify Express Post at checkout for a flat rate postage of $15 in Australia for next day delivery in most major metro and regional areas (can take a little longer in some regional areas). New Zealand International Express shipping is a flat rate of $20 and takes 2-3 days. If your order is placed by 12pm, we will make every endeavour to ensure your parcel is packed and on its way to you by close of business the same day. Yay!
International shipping to countries other than Australia or New Zealand is available through Australia Post using their 'Standard International' and 'Express Post International' service. Prices will be calculated at checkout based on the destination and weight of the package. Australia Post advise Pack and Track deliveries generally takes 3-10 business days while Express Post International can take 3-7 business days for delivery.
On both the Express Post International and 'Pack and Track' parcels you can elect to sign for the delivery and add insurance. As we cannot be held responsible for parcels once they have left our store, we strongly recommend you consider selecting these options.
We also offer a Store Pickup service which you can choose when you checkout. Your parcel will be available to be picked up from our store at 721 New Canterbury Road, Dulwich Hill, Sydney the same day (excludes pre-orders).
Gift vouchers: please select Electronic Delivery as your shipping method. At checkout you will be asked for a gift message, your email address, the recipient's email address. You can also optionally fill in a date for the voucher to be sent, otherwise it will be sent shortly after checkout is completed. A copy of the gift voucher will also be emailed to you.
All prices shown on this website are in Australian dollars.