Terms and Conditions

Our customers are our priority - you're family! So we want to lay out how we operate and our Terms & Conditions help us do that.

Please note, Our free shipping over $200 offer does not include bulky items or wholesale customers.

Skein Sisters Black Friday Weekend Promotions

Terms and Conditions (NSW)

These Terms and Conditions apply to the promotions run by Skein Sisters during the Black Friday long weekend. By participating in either promotion, customers agree to be bound by the following conditions. All times refer to Sydney, NSW, Australia.

1. Promotional period

Both promotions commence at 5.00 pm Thursday 27 November 2025 and conclude at 11.59 pm Monday 1 December 2025 for purchases made in store or online at skeinsisters.com.au.

Promotion 1: Daily Prize Draws

Win 1 of 5 x AUD $50 Skein Sisters Gift Vouchers Daily

2. Eligibility

Entry is open to all customers who make a purchase in store or online during the promotional period.
Customers must provide valid contact details at the time of purchase to be eligible.
Employees of Skein Sisters and their immediate families may enter unless otherwise restricted by law.

3. How to enter

Each completed purchase equals one entry.
There is no limit to the number of entries per person.
Entries are automatically captured when the purchase is completed.

4. Prize details

Five winners will be drawn for each day of the promotional period, for a total of 25 winners.
Each winner will receive one AUD $50 Skein Sisters gift voucher.
Gift vouchers are not transferable, refundable or redeemable for cash.

5. Prize draw

All draws will take place on Wednesday 3 December 2025 at Skein Sisters, 721 New Canterbury Rd, Dulwich Hill NSW.
Winners will be selected at random from eligible entries received for each respective day.
Winners will be notified by email within two business days of the draw.
Winners have 14 days from the date of notification to claim their prize. If unclaimed, the prize may be redrawn in accordance with NSW requirements.

Grand Prize Draw: Re:Designed Project Bag 45 (Dark Green)

6. Eligibility for the grand prize

All customers who have at least one valid entry in Promotion 1 are automatically entered into the grand prize draw.

7. Prize details

One winner will receive a Re:Designed Project Bag 45 in Dark Green valued at AUD $385.
The prize is not transferable or redeemable for cash.

8. Prize draw

The grand prize winner will be drawn at random on Wednesday 3 December 2025.
The winner will be notified by email and/or phone within two business days of the draw.
The winner has 14 days from notification to claim the prize. If unclaimed, Skein Sisters may conduct a redraw if required by NSW law.

Promotion 2: Free Gift with purchase

Fuzz Off Comb for First 100 Eligible Customers

9. Eligibility

The first 100 customers who make a purchase of AUD $100 or more (excluding postage charges) during the promotional period will receive one free Skein Sisters Fuzz Off Comb valued at AUD $10.

10. How the offer works

Online orders: The comb will be automatically added to eligible orders at checkout.
In store: Staff will manually add the comb to eligible purchases.
Limit of one comb per customer, regardless of the number or value of orders.
The Fuzz Off Comb is not transferable, refundable or redeemable for cash.
Once 100 eligible customers have received their comb, the promotion ends even if the promotional period is still running.

General Conditions (applies to both promotions)

11. Liability

Skein Sisters is not responsible for late, incomplete or incorrectly submitted entries or technical issues that may affect entry.
To the maximum extent permitted by law, Skein Sisters is not liable for any loss, damage or injury suffered as a result of accepting or using a prize.

12. Privacy

Customer details collected for the promotions will be handled in accordance with the Skein Sisters Privacy Policy and used for contacting winners and administering the promotions. Details will not be shared with third parties except as required by law.

13. Verification

Skein Sisters reserves the right to verify the validity of entries and purchases.
Skein Sisters may disqualify any entrant who tampers with the entry process, submits false information or acts fraudulently or disruptively.

14. Changes to the promotion

If for any reason the promotion cannot run as planned, Skein Sisters may amend, suspend or cancel the promotion subject to NSW laws.

15. Compliance 

These promotions are free entry trade promotions conducted in NSW and will comply with the Community Gaming Act 2018 (NSW) and the Community Gaming Regulation 2020 (NSW).
No permit is required for these promotions under current NSW trade promotion regulations.
If a redraw is required for an unclaimed prize, it will be conducted in the same manner as the original draw.

16. Contact

For any questions regarding these promotions, please contact Skein Sisters at info@skeinsisters.com.au or visit our store.

New Customer 10% discount

  1. Eligibility: This offer is valid for new customers only. A new customer is defined as someone who has not made a purchase with Skein Sisters before.
  2. Sign-Up Requirement: To receive the discount, customers must sign up to the Skein Sisters mailing list with a valid email address.
  3. Discount Details: The discount is 10% off the customer’s first purchase.
  4. Exclusions: This offer cannot be used:
    • In conjunction with any other promotion or discount.
    • For the purchase of gift vouchers.
    • On yarn winding services.
    • On remote help desk services.
  5. One-Time Use: The discount is valid for a single transaction only and cannot be applied to past purchases.
  6. Non-Transferable: The discount is non-transferable and cannot be exchanged for cash.
  7. Right to Amend: Skein Sisters reserves the right to modify or cancel this offer at any time without prior notice.

By signing up and using this discount, you agree to these terms and conditions.

Store pickups

If you purchase and pay for your order online, or place a paid backorder through our store, you can elect to pick up your order from our shop at 721 New Canterbury Road, Dulwich Hill NSW. When your order is available to collect you will receive a text message. We will hold your paid order for a period of 14 days from when the initial message was issued. If you have not finalised the collection of your order within 14 days we reserve the right to return the goods to stock and issue a store credit.

If you're unable to pick up your items within 14 days, please advise us by email or telephone call when you will be picking it up or to organise payment of shipping. A maximum time frame of one month from the date of the original notification will apply after which time your items will be returned to stock.

Unpaid orders

We are happy to hold unpaid items for up to 48 hours after which time if they remain unpaid, they'll be returned to stock.

Unpaid backorders - we will send you a text message to advise when your order is ready for payment and collection. We will hold your order for 7 days from this notification. Any items remaining unpaid after this time will be returned to stock.

Terms & Conditions — Birthday Free Shipping Offer 

  • Offer applies to orders shipped via: Standard Flat Rate Shipping (Australia) and International Standard Shipping (New Zealand)
  • Valid for shipping addresses in Australia and New Zealand only.
  • Offer applies to standard shipping services only. Express or premium shipping options are excluded.
  • One-time use of eligible code per customer.
  • Offer is non-transferable and cannot be redeemed for cash.
  • Skein Sisters reserves the right to modify or cancel this promotion at any time.

Win a $300 Skein Sisters Shopping Spree monthly draw

This promotion is open to individuals who sign up for the Skein Sisters weekly email newsletter via our website during the promotional period. Only one entry per person is permitted. Entry is automatic upon subscription. Open to new subscribers only.
One (1) winner will receive a $300 Skein Sisters shopping spree, awarded as a $300 account credit to be applied to their Skein Sisters online customer account. The credit can be used online at skeinsisters.com.au or in store at our Dulwich Hill location. The prize is not transferable and cannot be redeemed for cash.

Draw Date and Winner Notification
The prize draw will take place in the offices of Skein Sisters on the first business day following the end of the month. The winner will be selected at random and notified by email using the email address provided at the time of entry. Skein Sisters’ decision is final and no correspondence will be entered into.

General Conditions
By entering, participants agree to these Terms and Conditions and to receive marketing communications from Skein Sisters. You can unsubscribe at any time, but only those subscribed at the time of the draw are eligible to win. Skein Sisters reserves the right to modify, suspend or terminate the promotion at any time without notice.

Terms and Conditions of Website Usage

Please take a moment to read these Terms & Conditions of Use. By using our website you are agreeing to these Terms & Conditions of Use.

All prices quoted on this website are in Australian dollars. There is a $50 minimum spend required to be able to use Afterpay and ZipPay

Content

We've taken the appropriate care and precautions to ensure the information we provide on this website is accurate. While we take every care in photographing our products to ensure a reasonable accuracy in the depiction of colour and texture of the yarn, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn. If we can assist you in matching or describing colours, please don't hesitate to contact us. We cannot accept any legal liability arising from or connected to the accuracy, reliability, currency or completeness of anything contained on this website or on any linked site.

Use

You should use this website in accordance with all applicable local, state, national and international laws, rules and regulations. You may not allow any third party to use the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other inappropriate way or in a way which conflicts with the intent of the website. Any reviews or comments which, in our opinion, are inappropriate will be removed from the website. We reserve the right to refuse service to anyone at any time without notice or reason.

Passwords and login

You are responsible for maintaining the confidentiality of your password and login details and for all activities carried out under your password and login.

Intellectual property and copyrights

We retain the copyright to the content of this website. You must not use or replicate our copyright material other than as permitted by law. Specifically you cannot use our copyright material for commercial purposes or purposes that suggest endorsement when there is no such signed agreement. If you wish to use the content you should submit your request to us at info@skeinsisters.com.au.

Trademarks

The Skein Sisters logos and trademarks contained on this website belong to Skein Sisters and should not be used without our express written consent.

Links to external websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may link to our articles or home page however the link should not suggest any endorsement or approval on our part unless specifically agreed to in writing by us.

Limitation of Liability

Whilst we have taken proper care in developing this website, we take no responsibility for the accuracy of any of the content or statements contained on this website.

Information Collection

The use of information you have provided us with, or that we have collected and retained relating to your use of the website, is governed by our Privacy Policy. By using this website you are agreeing to our Privacy Policy. To view the policy and read more about what personal information we collect, why and how we use that information, please read our Privacy Policy.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.