Frequently Asked Questions
What's the cut off for ordering online so I receive my purchases before Christmas?
It's that time of the year again! To guarantee your orders arrive in time for Christmas, our deadlines are as follows:
- New Zealand parcels: order cut off - midday Friday 13 December
- Australian parcels - standard shipping: order cut off - midday Monday 16 December
- Australian parcels - express post: order cut off - midday Thursday 19 December
When will the Skein Sisters shop in Dulwich Hill be open over the December / January period?
Skein Sisters shop in Dulwich Hill will be closed from 5pm Monday 23 December and will reopen 10am Thursday 2 January. We will be open Wednesday - Saturday only throughout January from 10am - 5pm. Our normal trading hours will resume Tuesday 28 January.
Our normal trading hours are Monday - Saturday 10am - 5pm and Sunday 11am - 4pm. We are closed on Public Holidays.
I can't log in to my account on the new website
All your customer details and order history have come across to our new website EXCEPT the password you set up for your account. Passwords were not able to be migrated over to the new website. You'll need to set up a new password for your account. In order to do so simply go to the Account login (top right hand corner of the website) and put the email address associated with your account into the Returning Customer field. Then click Forgot Password. You'll receive an email with a link to reset your password.
I have a gift voucher purchased before the new website was launched. How do I use it on the new website?
Your gift voucher is still valid and can still be used in store and online. If you're using your voucher online simply put in your existing voucher code into both the 'Voucher Code' and 'Secret Code' fields at checkout. This will apply the value of your gift voucher to your order. Any outstanding amount can then be paid for using an alternate method of payment. If the full value of your gift voucher hasn't been used, the balance will stay on your account.
I have a shopping cart with a value less than $50. Why can't I use Afterpay?
Because of the Merchant costs associated with using Afterpay online, we have set a minimum spend value of $50. This allows us to offer this method of payment without undue expense.