Frequently Asked Questions

 

Are you coming to our shop?

Skein Sisters
721 New Canterbury Road, Dulwich Hill NSW 2203 (cnr Kroombit Street)

Phone: 02 9554 7444
Email: info@skeinsisters.com.au

What are your opening hours?

  • We are open 7 days a week
  • Monday-Saturday 10am-4pm
  • Sunday 11am-3pm 
  • Public holidays: Closed

Do you offer yarn winding?

  • We are unable to wind yarn that has not been purchased from us.
  • We may not be able to provide a 'while you wait' yarn winding service. You are welcome to leave your yarn to be wound for collection at a later date.

Afterpay & Zippay - is there a minimum order value?

  • There is a minimum spend value of $50.

My order says it's Backorder Approved. What does this mean?

Don't worry, your order is being processed! This is simply a section in our software that helps us keep track of where your order is in our system.

If you've ordered some of the Fiddlesticks or Bellissimo yarns, you'll have seen in the description that we have loads of stock available but it's not all at our store. We have a shipment arriving at the store every couple of days to cover all your orders, but it does mean it make take a few days to be on its way to you. Your order is placed in Backorder Approved until the yarn arrives. Please be assured that we'll have your order packed and out the door as quickly as we can. If you select Store Pick Up at checkout, please wait until you receive our text message to say your yarn is ready to be picked up. 

Do you have knitting and crochet classes?

  • Face-to-face and virtual private lessons are available. You can book a private class here and see all our classes here.
  • Please note that there is no credit or refund available for cancellations made less than 24 hours prior to face-to-face private classes. 
  • Please see our Classes FAQ for terms and conditions with classes and workshops
  • Classes are held in our private room within the shop, or in our new Studio at the side of the shop in Kroombit St.

Is the shop accessible for prams and wheelchairs? 

  • The main shop is accessible to all
  • The double doors on New Canterbury Road allow for flat access to the shop 

Where can I park?

  • There is plenty of all-day and two-hour parking around Skein Sisters. 
  • Parking along New Canterbury Road, directly outside the shop, allows for access to the shop for those using wheelchairs or disability scooters. 

How can I get there on public transport?

  • We are a 10-minute walk from Hurlstone Park train station, as well as Dulwich Grove Light Rail station.
  • See our Contact Us page for more information.