At Skein Sisters, we want you to be happy with your purchase
We will accept returns within 60 days of your order being dispatched on stock items (does not include Madelinetosh dyed-to-order yarns). If you need to return an item, please call us to discuss first. We do not accept returns on sale items. Gift vouchers are not redeemable for cash. Any refund on a gift voucher is made to the purchaser via the method used to initially make the gift voucher purchase.
We are unable to refund any Madelinetosh yarn that has been dyed-to-order due to a change of mind. Refunds will only be given if the yarn is faulty. If the colour differs slightly from the image, it is not considered a fault. Due to the differing nature of each base and the process of hand-dyeing, colours will vary from base to base. All coloured yarn images supplied by Madelinetosh are on the Tosh Merino Light base and are to be used as a colour reference only.
Unless faulty or damaged, all return products must be in resaleable condition. Any yarn returned must be in its original packaging and unopened. We cannot accept it for return if it has been wound from a skein into a ball. Return postage is the responsibility of the customer and products should be accompanied by a copy of the original receipt together with your contact details, including your phone number, email address and delivery address. We cannot accept any liability for returned goods lost or damaged in transit and recommend using a recorded delivery service.
If your order is incorrect or your items are damaged in transit to you, we will refund your purchase and cover the cost of the return postage. Please be sure to carefully document any damage to the package and contact us immediately. Replacement merchandise will be sent at no additional cost.
Our parcels are sent using Australia Post e-parcel and while all care is taken, we cannot be held responsible for lost or uninsured packages or if an incorrect delivery address was supplied at the time of order.
All prices advertised on the website and written material are in Australian dollars and are subject to change without notice.
While we take every care in photographing our products to ensure a reasonable accuracy in the depiction of colour and texture of the yarn, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn. If we can assist you in matching or describing colours, please don’t hesitate to contact us.